RETURNS & EXCHANGES 

We use standard sizes to help you pick the perfect outfit. However if you still want to swap your outfit for another size or style then you may return them at SAND, Plot Number- 574, Sector-43, Golf Course Road, Gurgaon- 122002, Haryana, India within 30 Days in its original box packing and the invoice. Please mention your desired exchange along with the size on the invoice as well. You may also mail us on care@sandbyshirin.com for the same.

Is my product eligible for refunds?
We have a 30 days refunds and exchange policy as long as the product/s are
unused, unwashed and returned with all original packaging and tags.

How do I return my product?
You may return them at SAND, Plot Number- 574, Sector-43, Golf
Course Road, Gurgaon- 122002, Haryana, India within 30 Days in its original box packing and the invoice. Please mention your desired exchange along with the size on the invoice as well. You may also mail us on care@sandbyshirin.com for the same.


Important thing to keep in mind while sending back the product for return:
All items must have the original tags, and should be unworn, unwashed, and
undamaged with no smell of perfume, deodorant or detergent.
All items should be free of make – up or tan marks
Please ensure correct pieces for return are sent.

I just returned my order. When will I receive my refund?
Refunds will be issued only if the returned products reach us as per our return
guidelines. Refunds are issued via the original payment method and will normally appear within 10 working days, depending on the processing time of your payment provider. If you selected Cash on Delivery, please email your account to us at care@sandbyshirin.com. We will process the refund in 7-10 business days.

Swimwear & Swimsuit will not qualify for returns & refunds.


SHIPPING POLICY 

SHIPPING IN INDIA
Shipping for Prepaid orders across India is free. For COD Orders, we charge a fixed amount of INR 199 per order. We only accept COD orders for a maximum cart value of INR 10,000. Once you place an order we will dispatch your order within 15 days.
Though we use some of India’s largest logistics companies for shipping, we are bound in coverage by their reach. In case your address is in a location not served by them we would contact you to do our best to find an alternative solution to make your order reach you. To ensure smooth delivery, please provide your complete shipping address with the pin code and contact details. Please ensure you check all shipping details carefully before submitting your order.

 

INTERNATIONAL SHIPPING
We are now receiving payments via International Credit Cards.


SECURITY & PRIVACY POLICY 

SAND is committed to protecting the privacy of visitors to this site (www.sandbyshirin.com). At SAND, we want you to have an enjoyable shopping experience. And while it is necessary for us to collect certain personal information, we respect and protect your right to privacy as set forth in this Privacy Policy. The nature of the information collected (if any), is simply to allow us to contact you should you choose to or for us to contact you on the basis of a business relation you establish by purchasing or making an order online. This is solely for the purpose of being able to follow-up on any order that you may initiate on this site. The information stored does NOT include any financial details, other than details related to purchase or interest of products by you, and is purely restricted to order, contact and preferences. We strictly do NOT capture or store any account or card numbers. We may collect your session, contact and order information on our server and on your browser in the form of session storage or cookies. We will NOT share it with any third party, other than those necessary to make the delivery of the product to you, marketing material to you and improvement purposes.

We may send marketing material in the form of emails or common digital mediums, to your contact information also. We may also study your spending patterns to improve our service offering. SAND reserves the right to make alterations to this policy in the future without notice.

This Privacy Policy applies to the Site. You agree that your use of the Site signifies your assent to this Privacy Policy. If you do not agree with this Privacy Policy, please do not use the Site.