TERMS & CONDITIONS
RETURNS & EXCHANGES
We use standard sizes to help you pick the perfect size. However if you still want to swap your items for another size or style then you may return them at:
SAND by Shirin
Plot number- 120, Phase- 4,
Udyog Vihar, Sector 18, Gurugram- 122016, Haryana.
Ph: 99717 32266
Within 30 Days along with the tags in its original box packing along with the invoice. Please mention your desired exchange piece along with the size on the invoice. The exchange piece must be of similar or higher value. We can also issue you a credit note if you choose to delay your purchase for the exchange items. You may also mail us on care@sandbyshirin.com for the same.
Important thing to keep in mind while sending back the product for return:
∙ All items must have the original tags, and should be unworn, unwashed, and
undamaged with no smell of perfume, deodorant or detergent.
∙ All items should be free of make – up or tan marks
*We do not entertain refund & cancellation requests.
*Altered outfits will not be eligible for exchange.
*We do not entertain returns & exchanges on international orders.
Swimwear/Bikini will not qualify for returns & refunds.
Please Note- During festivals, Pandemics or adverse weather conditions your shipment could get delayed. We ensure you that we will try our best to have your parcel delivered to you in good time.
SHIPPING POLICY
We have FREE shipping within India. Once you place an order, your items would be shipped within the stipulated time period mentioned besides each style. We mention the estimated shipping timelines for each style in the product details page. Though we use some of India's largest logistics companies for shipping, we are bound in coverage by their reach. In case your address is in a location not served by them we would contact you to do our best to find an alternative solution to make your order reach you.
Cash on Delivery: Not Applicable!
Ready To Ship : Products marked under “Ready to ship” tab will be shipped within 48hrs after order confirmation.
Please Note - During festivals, adverse weather conditions or PANDEMICS, your shipment could get further delayed. We ensure you that we will try our best to have your parcel delivered to you in good time.
International orders take a min of 8-10 days for delivery from the date of dispatch. Estimated delivery times are to be used as a guide only and commence from the date of dispatch. We are not responsible for any delays caused by Courier partners & destination customs clearance processes. We are unable to redirect orders once items have been dispatched.
No exchange & No return on Sale items.
INTERNATIONAL SHIPPING
We are now shipping internationally, please refer to our shipping policy for charges and the list of countries.
SECURITY & PRIVACY POLICY
SAND is committed to protecting the privacy of visitors to this site (www.sandbyshirin.com). At SAND, we want you to have an enjoyable shopping experience. And while it is necessary for us to collect certain personal information, we respect and protect your right to privacy as set forth in this Privacy Policy. The nature of the information collected (if any), is simply to allow us to contact you should you choose to or for us to contact you on the basis of a business relation you establish by purchasing or making an order online. This is solely for the purpose of being able to follow-up on any order that you may initiate on this site. The information stored does NOT include any financial details, other than details related to purchase or interest of products by you, and is purely restricted to order, contact and preferences. We strictly do NOT capture or store any account or card numbers. We may collect your session, contact and order information on our server and on your browser in the form of session storage or cookies. We will NOT share it with any third party, other than those necessary to make the delivery of the product to you, marketing material to you and improvement purposes.
We may send marketing material in the form of emails or common digital mediums, to your contact information also. We may also study your spending patterns to improve our service offering. SAND reserves the right to make alterations to this policy in the future without notice.
This Privacy Policy applies to the Site. You agree that your use of the Site signifies your assent to this Privacy Policy. If you do not agree with this Privacy Policy, please do not use the Site.